Tips on keeping customer service on-point for Valentine’s day with Alison Ellis
Holidays are a time when florists find out what we’re really made of.
We have to have systems in place to survive the hurried pace and high volume of orders, yet throughout all of the hustle and bustle, we cannot lose sight of the fact that how we treat our customers matters.
Valentine’s day is a time when florists are accused of being “overpriced” which is why we must remember that our excellent customer service is one of most important ways we provide value to our clients.
You can’t compare my business to a grocery store; they don’t do what I do.
In short, our systems and processes aren’t effective without good people who follow through.
Check out my video (perhaps watch it with your employees, too!).
Thanks so much for taking a few minutes to watch!
Find out more about Alison here: http://realflowerbusiness.com/about