flirty fleurs floral industry blog

The following article was written by Sasha Souza. Thank you Sasha for clarifying why designers and floral designs cost what they do. For more information please visit Sasha’s blog: Sparkliatti


There’s one thing that I definitely know in life and that is you can always buy something cheaper – telephone service, flights, cars, office supplies, SEO optimization, wedding gowns, pharmaceuticals, wedding flowers, catering….wedding & event planners. You name it and I’ll betcha there’s somebody out there that can give it to you cheaper… I think that the question that people miss is: But Will It Be What I Want?

Let me give you a scenario that happened to me last year. I sent out a floral & decor proposal for an event that wasn’t huge and over the top. It was for a nice party and right in line with the type of events we do. Prior to sending it out, I had gone through and made a few things optional for the client so that they could add in some of the “nice to haves”. Exactly what I told them I would do when they hired me.

Then, the phone rings….it’s the Mother of the Bride. We’ll call her Carol.

Carol: “Sasha…in this economy how can you, in good conscience, send me a floral proposal THIS high?”

Please know that I had been through the proposal backwards & forwards and it met all of the required components that the bride simply HAD to have.

ME: “Thanks for your call, Carol, I sent it because I believe it fits the desires of Melanie (name of bride has been changed) and I did shave a lot off to try to meet your budget”

Carol: “But Sasha, how in the world do you expect us to pay for this? We have decided we don’t want to spend more than X” {this would have been nice to know at the beginning, by the way}

ME: “Please let me know what you would like to cut and we are happy to make any changes you like. We can switch from long tables to rounds & squares, change the design of the flowers…”{basically, I gave her 15 options to make changes}

Carol: “But Sasha, Melanie wants all that and we expect that in this economy people are hungry for business and would be willing to make a little less profit for the job”

{quizzical look which garners the side note that in this economy, business owners are more likely going to want a higher profit from each job, not lower to compensate for fewer jobs overall – thereby providing the contracted & paid for services ONLY and not over and above the contracted services}

ME: “Carol, I’m not sure that’s the case, but let me just say that I’ve found out something in life and in business…you can always get something cheaper but it will not be the wedding your daughter wants, it will only be the price you like.” {if you use this in your business, feel free to say “well, Sasha Souza says…”}

Why have I told you this story? Because it’s true and the statement that I made at the end is an important one when educating couples and ourselves on weddings and what we get for our money. It’s easy to say you want a centerpiece to be smaller or “not over the top” or “simple”. Let me give you a visual example. We have seen this image from the legendary Preston Bailey in our office many, many times. It’s gorgeous with hundreds of flowers in it and I’m sure the image does not do it justice to how grand it is in person:

Can every bride afford it? No. But those that value it will seek it & Preston out to design for them and will be thrilled with the results. Here is how we used his inspiration for a bride who loved the look but couldn’t pay the price tag for the flowers:

Could the bride have gotten even this arrangement cheaper? Yes! Absolutely but the structure of the piece, the height, the design would have been vastly different. More like this:

While still pretty, it doesn’t emanate the same feeling – BUT it IS CHEAPER! So, if it’s cheaper that they are looking for then this would work out perfectly but the expectation can’t be for the gorgeous images above.

Another example…Is the peony any cheaper because of the economy? No. So, we offer alternatives and often we substitute with garden roses. Is it the same? No. It’s just cheaper and different. Some brides are OK with that and others REALLY want the peony and are not going to compromise for anything less. The decision is only theirs to make.

Carol did go on to pay the bill for the flowers when she understood that what she would get by going elsewhere wasn’t what Melanie would have wanted. We were very willing to make changes to the event to get them closer to their described estimated expenditure but they were unwilling to make any changes whatsoever and simply wanted it to be cheaper. period. just. cheaper.

That isn’t how this works, people. If you go to the gas station to fill up your car, you make a decision on the name brand station that you go to, how much you want to pay per gallon & the octane level of the gas you want.

OR!

You can go down the street to the gas station without all the special additives. Will your car run the same? Maybe. Maybe not. My car happens to like Chevron Techron 89 Octane or better. I put anything less in it and I’m bummed by the lack of power and performance that I get in my car. I can’t go into the clerk and ask them if instead of $2.99 per gallon I can pay $1.49 per gallon and expect the exact same quality & product. If you want me to shave $100 off an arrangement, you’re going to lose $100 worth of flowers & design time.

So, when you’re visiting with your vendors and you ask them to reduce their price please be sure that you are getting the same exact thing – because if you’re trying to compare apples to apples and one person says they can do that Preston arrangement for hundreds less than the other person – chances are you’ll be left with arrangement #3 on your 72″ round seating 12.

8 Responses

  1. people just don” understand the time that goes into preparing fresh flowers. I thought you handled that like a true pro.

  2. Go girl. I am a florist in London,just qualified last July and creating for the market. People always tellme that where I live in London that people will not pay and now you have provided me with a wonderful visual way to communicate to people what they will get.

    I was interested. I was asked by somefolk who do great work to uplift peoples inner world for prices for cymbidiums. The main woman loved it and just got on with it, others were surprised, yet the effect was what it was all about.what they stand for,abundance and more. Your explaination from love helps me to help explain to them in a sweet way tht allows them to digest this for themselves.

    Thank you, this applies to everything.

    Thank you

  3. False economy…..can imagine how her heart would have sank if you had not developed that insight and conveyed it with your speicial sweet way. You are a great teacher and I have the honour to listen to this, so I can help others and help myself to experience a gorgeousness that flowers can express.

    Thank you for helping us all embrace change that our relationship with money can provide

  4. It is really important to explain that with a reduced budget the expectations must be adjusted, something most brides will not be comfortable with. It is unfortunate that the bride and her mother wern’t honest and up front about the budget, big mistake. You handled it with a grace and asertiveness I admire.

  5. If only we could get all customers to see things differently…. only last week I was serving a client in the shop I work at, who rudely announced that she thought we were rip off merchants, over priced and she would not be purchasing from the shop in future. The manager asked her calmly who/what she was comparing our prices with…. she replied… the supermarket down the road!!!! Says it all really. Even after it was explained that supermarket flowers are often lower grade, not conditioned or cared for appropriately and are bought in huge quantities straight from the growers – which therefore allows them to price them unrealistically cheap – this still was not enough to satisfy the customer and she left in a huff….

    Great article!